The Care Quality Commission

Archived: The Haven Residential Home

266 Eastgate, Louth, Lincolnshire, LN11 8DJ (01507) 604197

Provided and run by:
Haven Health Care (UK) Limited

All Inspections

28 November and 3 December 2012

During an inspection looking at part of the service

Everyone we spoke with were positive about the staff and felt they fully supported their care needs. People told us the staff were respectful to them. One person said, "The staff are lovely." Another person said, "They do everything I ask them to do."

10 August 2012

During a routine inspection

Some people living at the home had complex needs and were not able to verbally communicate their views and experiences to us. Due to this we have used a formal way to observe people in this review to help us understand how their needs were supported. We call this the Short Observational Framework for Inspection (SOFI).

Throughout this observation we saw all staff treated people with respect and courtesy. The atmosphere at The Haven was relaxed and during our observation we saw positive and friendly interaction between staff and people who use the service. We observed that staff occupied people in meaningful activities.

We were able to speak to some people during our visit who told us they were happy living at the home and supported to make decisions about the care they received.

However comments we received from relatives, visitors and staff about staffing levels were mixed. Some people told us the needs of their family members were being met but that staffing levels appeared low at times. Some people told us the staff did an excellent job and were caring and knowledgeable.Staff told us they pulled together and worked as a team so that at any time people's needs could be met.Whilst others did not wish to comment.

23 January 2012

During an inspection looking at part of the service

We visited the service on the 19 September 2011, where we identified concerns that staff were not support correctly at the weekends. We asked the provider to supply an action plan to evidence how they were compliant with this outcome.

We did not get peoples' views directly from them about this outcome. However their experiences were captured through records, other information we received from the provider.

19 September 2011

During a routine inspection

People told us they were treated with respect and that they were happy. One person said, 'I am independent and like going to the shops.'

Relatives told us their families were given choices. One relative told us 'the staff always asked what my relative wants to do.' Another relative said that they were happy with the care and treatment which was provided.

People told us they had been involved with their care plan and had signed a contract to identify they had agreed to the care which was provided.

One person raised a concern regarding the laundry.

People told us they liked living in the home. They and their relatives were complimentary about the staff.

We were told people enjoyed the food and the choices were very good.

People we spoke with told us they felt safe in the home and they trusted the staff that cared for them.