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Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF


Inspection carried out on 11 December 2012

During a routine inspection

During our visit we spoke with three people who were able to express their views of living in the home. They all told us they were happy living in the home, staff treated them well and they enjoyed their meals. People told us �They (staff) are very kind to me� and �The food is good, I have no complaints�. Other people were unable to express their views because of their communication needs. However, we spent time observing people in the two lounges during the lunchtime period. Staff interactions were respectful and at the pace of the person they were working with.

We also spoke with two visitors and they told us the home was very friendly, welcoming and homely. A visiting nurse told us the home was open to advice and was willing to work with health professionals.

Care plans were personalised to each individual's needs and detailed how staff should work with people to meet those needs. Risk assessments had been completed where appropriate and all care records were reviewed monthly.

The environment had adapted to help people with dementia orientate themselves around the home. This included the use of clocks and notice boards, bedroom door names, memory boxes outside bedrooms and contrasting colours of doors, table cloths and cutlery.

We found some shortfalls in record keeping because there was insufficient detail recorded in mental capacity assessments completed for day-to-day decisions and nutrition intake charts.