The Care Quality Commission

Archived: Domiciliary Care Services Limited

Unit 4, The Old Sawmill, Shaw Bridge Street, Clitheroe, Lancashire, BB7 1LY (01200) 422297

Provided and run by:
Domiciliary Care Services Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

16 January 2012

During a routine inspection

People using the service told us they were satisfied with the way the agency delivered care. People said they shared a good relationship with the staff who they said were proficient at their work. One person said, 'They can't do enough for me, I'm really pleased with everything'.

People had signed their care plans to indicate their agreement and participation. However, the care plans seen had not been updated in line with changing needs. Following the inspection the manager confirmed immediate arrangements had been put in place to review all care plans.

People felt the manager and the staff team were approachable and accessible and they could talk to them at any time if they had any concerns or queries. People were given the opportunity to complete a satisfaction questionnaire once a year. We noted people who responded to the last survey indicated the service was flexible and met their needs.