The Care Quality Commission

Archived: Kcarers Limited

32a The Garth, Front Street, Winlaton, Blaydon On Tyne, Tyne and Wear, NE21 6DD (0191) 420 5707

Provided and run by:
K Carers Limited

Important: This service is now registered at a different address - see new profile

All Inspections

19 July 2013

During an inspection looking at part of the service

We found there were improved arrangements to make sure people using the service were given their prescribed medication safely.

A more effective system was now in place to check and assure the quality of the service that people received.

24 May 2013

During a routine inspection

We found that people who used the service received properly planned and individualised care. They were cared for by a team of support workers who were experienced and skilled in meeting their needs. People and their relatives spoke highly of the staff, they told us, 'They'll do anything I need or can't manage to do for myself', and, 'They give a very personal service'.

Risks to personal safety were suitably managed. But the service could not demonstrate that people were always given their medicines safely, as the administration of medicines was not accurately recorded.

There was an effective complaints system and people's views were sought regularly to make sure they were satisfied with the service. However other ways to check and assure the quality of the service had not been established.

12 June 2012

During a routine inspection

During this inspection we visited two people using the service and their relatives. We also had telephone contact with another person who used the service occasionally, a further two relatives and three care workers.

People told us they received a flexible and reliable service that met their care and support needs. They spoke positively about the management and staff and said they had regular care workers. Their comments included, 'There is a good rapport between us'; 'They seem very caring, are always polite and do their best'; and, 'I'm more than happy, they are prepared to really look after my mother properly'.

Care workers told us they were well supported and trained and that management were approachable and always available for advice.