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Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

Overview

Inspection carried out on 14 December 2012

During a routine inspection

At this inspection we spoke with two people who use the service. People told us that they liked living at Camellots. They told us that staff were very helpful and support them to keep independent.

One person said, "I wasn't sure at first but I like living at Camellots now. Staff are helpful and I can do my own thing."

Another person told us that they were happy with the support the received and enjoyed going out on trips with staff.

As part of this inspection we spent time observing the interaction between staff and people. This was seen to be positive and valuing. Staff spoke to people in a polite and supportive way when responding to their requests. We observed staff reacting to non verbal cues from people who were unable to speak. They demonstrated a clear knowledge of people's needs.

Staff told us that they feel supported by the manager and provider to carry out their roles; they enjoyed working at the home and had a wide range of training.