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Inspection report

Date of Inspection: 9 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF

Overview

Inspection carried out on 9 January 2014

During a routine inspection

During this inspection we spoke with three of the eight people who used the service and three of the four members of staff who were on duty. We also spoke with one persons advocate. Some of the people who used the service had complex needs which meant they could not tell us directly about their experiences.

People told us they liked living at Camellots Care Home.

One person told us, "it's nice it's good. It's convenient for shops".

Another person told us, "I am happy here, they are very caring".

As part of this inspection we spent time observing the interaction between staff and people. We saw that staff spoke to people in a calm and relaxed manner. We observed that staff reacted to non-verbal clues from people who were unable to speak. They demonstrated a clear knowledge of people's needs.

We saw people's individual records and saw that they had been involved in the planning of their support. Staff demonstrated that they knew how care was to be delivered in line with people's wishes and preferences.

Staff told us they liked working at Camellots Care Home and felt supported by the management team.

We looked at how the provider stored, handled and administered medication. We saw that there were appropriate arrangements for the management of medicines.

We looked at the systems the provider had in place to deal with comments and complaints. The service had an effective complaints procedure.