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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 29 January 2014
Inspection Report published 29 January 2014 PDF | 85.14 KB

Overview

Inspection carried out on 16 January 2014

During a routine inspection

We spoke with six people who lived at the home, the registered manager, care manager, and support staff. We also spoke with three relatives who were visiting.

All six people told us that they were satisfied with the care and support they received. One said �They�re always cheerful (the staff), never very negative.� Another said �They�re marvellous here. They help me with a bath and help me feel safe.� Another told us �The care is very good. The staff are very kind and we�re very happy here. They put up with quite a lot.�

All of the relatives told us that they were satisfied with the care and support their relative received. One told us �I know I can go home and my relative will be well cared for. All of the staff are amazing and have a genuine interest in the people living here.� Another relative said �I really appreciate the small things, like when the doorbell is rung it�s always answered quickly, and the hospitality is great, it�s always very welcoming here.�

We found that people had comprehensive care plan files, which contained lots of information on how people wanted to be supported, and what they were able to contribute themselves. This meant support staff could be clear about what type of support a person needed, their choices and preferences, and which parts of tasks they were able to do for themselves.

Whilst at the service we heard and saw staff talking with people and offering them choice and support in a respectful and polite way. A relative told us �The thing I like the most about here is the consistency. I can visit anytime and it always feels welcoming and of a good standard.�