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Inspection report

Date of Inspection: 2 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF

Overview

Inspection carried out on 2 January 2013

During a routine inspection

We saw evidence in care plans that the provider was respecting and involving people. We saw people being treated with respect and their views being sought. People told us "I'm extremely happy here" and "nothing is too much trouble for them, they never make you feel you are a nuisance".

We were told by one person that "the activities here are lovely" and we also read a letter of thanks from family members that spoke of the home going "above and beyond" when supporting someone who had become very ill. Individual care plans contained individual assessments and plans. Activity records were in place demonstrating the provider was providing personalised care, treatment and support.

There was guidance in the home on safeguarding people from abuse. Staff members spoken to knew how to report any concerns regarding abuse. We were told that "the atmosphere here is lovely" and another person saying "you can talk to them about anything".

We saw evidence in the notes of staff meetings that the provider had reviewed and made changes to staffing levels by increasing the number of staff in the afternoons. We were told this was an area kept under regular review.

There were quality improvement plans in place and results of satisfaction questionnaires to evidence that the provider was assessing and monitoring the quality of service provision. The provider told us how they felt this was important and gave recent examples to demonstrate how this operated within the home.