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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 74.24 KB

Overview

Inspection carried out on 3 December 2013

During a routine inspection

During this inspection we spoke with five people who used the service, one relative and four members of staff including the manager. People who used the service told us that were very happy with the care they received and that they felt safe. One person stated that: “I love it here and the staff are very nice”.

We found that staff were supervised and trained appropriately to carry out their role effectively. Medication storage and records were well maintained.

We found that consent had been recorded within people’s care plans and that people's care and support needs were well documented.

We found that people were given appropriate choices in food and drink. They were given support to prepare and serve the meals.

People were provided with information and given the opportunity to raise any concerns they had about their care and support.