A detailed action plan was provided which outlined the historical maintenance issues with the home and the dates by which they had been rectified or were planned to be addressed.
Most people enjoyed the food and said that they had a choice of meals. We saw that food was cooked from fresh ingredients.
There were activities provided but not all people wanted to participate and people's wishes were respected.
Staff appeared motivated and said that they were supported but felt that the numbers of staff on duty at night were insufficient.
We found the environment to be in need of updating and repair and we were told there was a plan being considered for the refurbishment of some areas of the home.
There was a lack of quality assurance processes in place to monitor the quality of the service provided.
We saw the care plans were written in a person centred way. The care plans contained guidance for staff about the way each person wished to be supported and cared for.
Prior to our inspection, we checked our central database for any reports about safeguarding. There were no allegations of abuse reported to us since the provider registered with us. We checked with the local authority who would be responsible for leading any investigations about safeguarding matters. The local authority also confirmed there were also no reports of this nature.
We saw the provider had a robust system in place for dealing with feedback and complaints.