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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by staff that were suitably recruited into their role.

Reasons for our judgement

People told us that they had no concerns about the care staff that visited them. One person told us, “I find them marvellous and we couldn’t fault them. Nothing is ever any trouble for them.”

We looked at the recruitment records of four staff including the records of two staff that had recently been recruited by the service. We saw that they all completed an application form, medical questionnaire, attended an interview and a minimum of two references were collected, this included a reference from their last employer. Job descriptions were available for each staff, as well as forms of identifications which included a recent photograph, driving licence and birth and marriage certificates. We saw that Criminal Records Bureau checks were undertaken for each staff and this included the appropriate checks against the vulnerable person’s list. Staff we poke with confirmed that they went through a rigorous recruitment process and that the appropriate checks were done prior to them starting work. The two new staff spoken with confirmed that they received an induction into their role to ensure that they had the knowledge to support people. This meant that there were effective recruitment and selection processes in place for recruiting staff.