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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Not met this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were not fully protected from the risk of infection because appropriate guidance had not been followed.

Reasons for our judgement

People that we spoke with told us that the staff that visited them always wore gloves and aprons when providing personal care. Staff told us that they were issued with personal protective clothing such as gloves and aprons. Staff’s training records that we looked at showed that they had received infection control training.

We saw from the records that we looked at that infection control was not consistently included in all people’s individual risks assessments that we looked at. This was because the current risk assessment process did not include infection control as a standard part of the assessment. One person we spoke with told us, “I do like them to wash their hands before doing my breakfast, some staff do and some don’t.” This meant that not all staff were given the appropriate guidance on the prevention of infection control and as a result basic hygiene practice was not always followed.

We saw that the provider had infection control policy in place and this stated that staff and the manager should comply with the code of practice for infection control. However the manager was not aware of the code of practice and an infection control lead had not been appointed. This meant that the appropriate guidance for infection control was not being followed.