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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF


Inspection carried out on 23 January 2013

During a routine inspection

During our inspection we spoke with six people that used the service, three care workers and the manager.

People that we spoke with said that they and their relatives were involved in agreeing and planning their care. We found that people�s views and experiences were taken into account in how the service was delivered.

People told us that their needs were being met. One person told us, �They ask you what you want and they do it and always ask if they can do anything else.�

People told us that staff wore personal protective clothing whilst providing personal care. We found that people were not fully protected from the risk of infection because appropriate guidance had not been followed.

People told us that they had no concerns about the staff that visited them. We found that staff were suitably recruited into their role.

People that we spoke with were confident that they could speak to the manager and their concerns would be listened to. One person told us, �No complaints, if I had I would phone the office and they would sort it out.� We found that there were clear systems in place for handling people�s complaints.