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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

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Inspection report

Date of Inspection: 18 September 2014
Date of Publication: 24 October 2014
Inspection Report published 24 October 2014 PDF


Inspection carried out on 18 September 2014

During an inspection looking at part of the service

We undertook this inspection to check on actions that we had asked the provider to take following our planned inspection on 10 April 2014. This inspection was undertaken by one inspector. During the inspection we spoke with the person that was managing the service, four care staff, looked at six care records and reviewed policies and procedures that had been developed since our inspection.

At our inspection on 10 April 2014 people spoken with told us that they received their medication when needed. However, we found that the service was not safe. This was because medication procedures and systems for supporting people with their medication were not managed appropriately. We told the provider that they must improve this and they sent us an action plan, which told us what they would do to improve. During this inspection although the provider had not fully implemented their action plan, we found that they had done substantial improvements to ensure that medication systems were safer than they were. This included, new procedures, updating staff training, improved monitoring procedures and staffing structure to ensure effective monitoring of medication records and systems. This would ensure that people receive their medication in a safe way.

At our inspection in April 2014 we also found that the provider was not acting in accordance with the Mental Capacity Act and therefore people�s rights were not protected in line with the legislation. During this inspection we saw that the provider had introduced new procedures and have trained their staff in those procedures to ensure that staff knew how to obtain adequate consent for care where people may lack the capacity to give informed consent.