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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

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Inspection report

Date of Inspection: 10 April 2014
Date of Publication: 29 April 2014
Inspection Report published 29 April 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 April 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and took advice from our specialist advisors.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

All of the people that we spoke with said they felt they were safe with the care workers that visited them. One person told us, “Yes, I feel safe with them. They always lock the door and make sure I am safe when they leave.” A relative told us, “Dad is safe with them.”

The provider generally kept us informed of any matters of concerns that relates to the protection of people that used the service.

At our last inspection we found that whilst the provider had policies and procedures in place to safeguard people using the service from abuse, staff did not always follow the procedures to report and act on issues concerning people’s safely and well-being. The provider sent us an action plan telling us that they would ensure that staff were updated on relevant procedures relating to safeguarding of people that used the service. During this inspection we checked what action had been taken to ensure that these failings did not re-occur. The manager told us that to date 70% of staff have had re-training on the whistleblowing procedure and their responsibility to report bad practice. All of the care workers that we spoke with confirmed that they had recently had this training. We checked the staff training matrix and we saw evidence to show that with the exception of one person, all care workers have had safeguarding adult training. This meant that the provider had taken action to ensure that staff were aware of the procedures and to ensure that people using the service were safeguarded from harm.

We spoke with a care worker who gave us an example where they had reported concerns about how people were being cared for and they confirmed that the managers had acted on the concerns. We saw from records that we looked at that where safeguarding incidents had occurred the provider had taken appropriate action and had ensured that the staff responsible were disciplined and referred to the Disclosure and Barring Service list. This meant that the provider took appropriate action to ensure that people were safeguarded from harm.