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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 24 February 2012
Inspection Report published 24 February 2012 PDF

The service should tell CQC about important events that might affect the health, welfare and safety of people who receive care (outcome 20)

Meeting this standard

We checked that people who use this service

  • Can be confident that important events that affect their welfare, health and safety are reported to the Care Quality Commission so that,where needed, action can be taken.

How this check was done

Our judgement

People can be confident that important events which affect their welfare, health and safety are being consistently reported to the Care Quality Commission.

User experience

At the visit to the agency in August 2011 we found minor concerns with how the organisation were reporting incidents to us.

As a result of this, we issued compliance actions and detailed how the regulations were not being met. The provider sent us an action plan telling us of the actions being taken to ensure compliance with the essential standards.

We checked to see if the actions described by the manager had been completed.

We found that there had been improvements in how the organisation has reported incidents. They have continued to provide us with updated information as required.

Other evidence

We did not have any other information at the time of reviewing this service.