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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 24 February 2012
Inspection Report published 24 February 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People using this service have their rights are respected and get the support they need to stay safe.

User experience

At the visit to the agency in August 2011 we found minor concerns with how safeguarding was being managed.

As a result of this, we issued compliance actions and detailed how the regulations were not being met. The provider sent us an action plan telling us of the actions being taken to ensure compliance with the essential standards.

At this visit we checked to see if the actions described by the manager had been completed.

We knew from the last visit in August 2011 that the agency had access to the multi-agency safeguarding procedures for Sandwell. This meant they knew how to report incidents when they became aware of them.

At this and the previous visit, the manager was able to identify how he would respond to and act on any allegations of abuse.

Since the last inspection we saw evidence that all staff had received more training on abuse/safeguarding. This was run by the local authority. The staff member we spoke with confirmed that they had received training. They demonstrated a good understanding of abuse and what action they would take if any allegations were made to them.

We saw that information was being stored securely. Since the inspection in August 2011, the manager has notified us when allegations have been made.

Other evidence

We did not have any other information at the time of reviewing this service.