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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

All reports

Inspection report

Date of Inspection: 19 August 2011
Date of Publication: 16 September 2011
Inspection Report published 16 September 2011 PDF


Inspection carried out on 19 August 2011

During a routine inspection

We spoke with people and relatives over the telephone as part of this review. Overall people were happy with the times of their calls and the staff providing their care. Nobody we spoke with had experienced a missed call in the last 12 months. All staff are reported to wear uniforms and use gloves and aprons. This is to reduce the risk of cross infection.

People told us that they were involved in their care planning and regular review. They told us that their care workers made them feel safe and knew how to provide their support. All of them said that if they had any concerns they would speak to the office. They felt by doing this, there issues would be listened to and resolved.