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Archived: Total Home Care Solutions Oxford

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Inspection report

Date of Inspection: 23, 24 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 82.7 KB


Inspection carried out on 23, 24 July 2013

During a routine inspection

This was a planned inspection that we brought forward. We did this because we wanted to check that the non-compliance identified at the previous inspection in December 2012 had been addressed. This is relating to people�s care and welfare, staffing, supporting workers and assessing and monitoring the quality of service. We found that the non-compliance had been addressed. Since our last inspection a new manger had been recruited.

At the time of our visit there were twelve people being cared for by Total Home Care Solutions. We spoke with five people who used the service and one relative. They told us they thought the service had improved and they were happy with the care they received. One person said "I am happier now. The service has got better". Another said "They haven't let me down, things have also improved".

Peoples� consent was obtained and their welfare needs were met by sufficient and appropriately trained care staff. The consistency of care visits had also improved.

We spoke with two of the five care workers who worked for the service. They told us they enjoyed working with people and that they felt well trained and supported. One said "the training is very good. It has prepared me well to do my job". Another said "I am starting NVQ level 2 which I've always wanted to do".

We saw that people were safe and their care was administered by care workers who were recruited and selected appropriately and who were trained and supported to carry out their role. The care worker files and training records we saw supported this judgement.

We saw that the service conducted quality assurance surveys and audits to measure its performance to allow it to respond to peoples� needs and preferences. Audits were undertaken along with quality compliance monitoring assessments and we saw that the results were published and available to care workers and people who used the service.