Archived: Northgate House

We also referred the matters from this inspection to East Riding of Yorkshire Council's environmental health department and the Fire Safety Assessor for Humberside Fire and Rescue Service and asked them to confirm the home met their specific requirements.

We revisited the home and walked round the premises to see if the required improvements to our compliance actions had been made. We talked with staff and reviewed the action plan. We saw that both agencies had visited the home and that actions had been required. We saw that the majority of the actions had been completed and plans were in place to complete the rest.

When we visited the service in September 2012 people who used the service were satisfied with the care they received and their homely environment. We chatted briefly with people during this visit but their comments to us did not relate to the outcomes we were inspecting.

We found that the people who used the service were cared for in a clean and hygienic environment and that people who used the service, staff and

We observed that members of care staff were friendly and courteous when they spoke to people who used the service and included them in general conversations. Visiting healthcare professionals were also positive about the care staff and said they found they were helpful and willing.

However we found the home was lacking clear management and leadership on a day to day basis and we identified improvements were needed in several areas. There were no systems in place to assess and manage risks including the prevention of the risk and spread of infection and environmental risks that might pose a hazard to people who used the service or to staff.