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Archived: Powell House

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Inspection report

Date of Inspection: 25, 29 March 2011
Date of Publication: 29 July 2011
Inspection Report published 29 July 2011 PDF

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People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

Our judgement

People’s views are listened to and when complaints have been made these have been acted upon.

On the basis of the evidence provided and the views of people using the services we found the service to be compliant with the outcome.

User experience

People told us that they were aware of the complaints procedure, spoke of forums to raise any concerns and knew who to speak to if they were not happy. People who use the service told us they had no complaints about the care provided.

Other evidence

People told us that they were aware of the complaints procedure, spoke of forums to raise any concerns and knew who to speak to if they were not happy. People who use the service told us they had no complaints about the care provided.