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Archived: Powell House

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Inspection report

Date of Inspection: 25, 29 March 2011
Date of Publication: 29 July 2011
Inspection Report published 29 July 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Systems are in place to enable regular feedback about the care that is being provided. People who live in the home are supported to make their views known where possible about the care that they receive.

On the basis of the evidence provided and the views of people using the services we found the service to compliant with this outcome.

User experience

People that use the service told us that there were have formal systems in place to allow them to make their views known.

Other evidence

The provider’s registration application told us that they are compliant with this outcome. That there are opportunities for people to communicate informally and formally.

The provider compliance assessment requested as part of this review told us that the organisation has a robust quality assurance process in place.

Staff and people told us that regular resident's meetings are held and a copy of the last meeting's minutes were viewed and detailed that people have the opportunity to give their view on the care provided.

Three care workers told us they get regular supervision.

Environmental risk assessment and risk assessments relating to the care of individual people were completed and reviewed regularly demonstrating that the appropriate actions were being taken to keep people safe.

A sample of the incident and accident records in the home records were viewed.

Quality assurance audits in relation to the administration of medication had not been maintained and is detailed under Outcome 9.

People told us that they were aware of the complaints procedure and felt that they would be listened to if they had any concerns.