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Archived: Powell House

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Inspection report

Date of Inspection: 25, 29 March 2011
Date of Publication: 29 July 2011
Inspection Report published 29 July 2011 PDF

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People are treated with dignity and respect and their individual wishes and care needs were appropriately responded to. Staff receive the training they need to understand different forms of abuse, and how to protect people in their care from abuse.

On the basis of the evidence provided and the views of people using the services we found the service to be compliant with this outcome...

User experience

People told us they felt safe living at Powell House and that staff were always kind and attentive. They said that they had not had any complaints about the service provided, but felt comfortable in raising any concerns with staff and confident that they would be listened to.

Other evidence

The provider's registration application told us that they are compliant with this outcome and told us that policies and procedures are in place which are regularly reviewed and at least once a year. That staff will receive an update of safeguarding training annually.

During the visit we were able to view a sample of training records, which demonstrated that staff receive safeguarding training as part of their induction and had received an update. We spoke to three care workers who also confirmed they had attended this training and demonstrated an understanding of safeguarding procedures. A copy of the local multi agency policy was available for reference.