You are here

Archived: Powell House

All reports

Inspection report

Date of Inspection: 25, 29 March 2011
Date of Publication: 29 July 2011
Inspection Report published 29 July 2011 PDF

Contents menu

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People using the service are respected and involved in their treatment and care.

On the basis of the evidence provided and the views of people using the services we found the service to compliant with this outcome.

User experience

People told us that they were asked and assisted to make choices about their daily routine. There are opportunities to make their views known through reviews of the care provided and at meetings held in the home and by the organisation.

Other evidence

The provider declared compliance with this outcome area as part of the registration process,

A provider compliance assessment was not requested as part of this review, but those that were told us that a pre-admission assessment is carried out, by staff from the home. We looked at three care plans during our visit. For one new person in the home there was a copy of a pre-admission assessment record having been completed. Staff were observed during the visit updating care plans and recording daily records. These were detailed and recorded reviews of the care provided. Two people told us they had been involved in the review of their care plan. Staff told us that there are good systems in place, such as handover meetings which also update staff of any changes in the people’s care needs.

We spoke with staff during the visit about the care being provided to the people living in the home, and they told us they respected the individual’s wishes, their dignity and privacy. All the information received showed us that staff were aware of individual people's preferences and specific wishes. People told us that staff respect their privacy and dignity.

People told us that they attended the resident's meetings held in the home, and one person told us they represented the home on the resident's council run by the organisation. We were told it has been requested by the resident's council that people are allowed to personalise their rooms by choosing the colour of their bedroom doors. A survey to establish the colours which people would like has been carried out and we saw records of discussions with people about which colour they would like to choose.

We observed a group of people and staff sitting on the patio discussing what people would like to do in the summer, and any outings or places of interest that they would like to visit.

A healthcare professional told us that they had found that staff were respectful of the people’s needs and wishes, and staff considered the peoples privacy and dignity.