Archived: Red House Care Home

They told us about the sensitivity with which their relatives needs were met by the staff team, who were described as "caring" and really supportive".

We observed the calm, relaxed manner with which staff supported the people living at the home, with their personal care needs, including meals and drinks and personal activities.

People that we spoke to who lived at the home told us about about how good the care was that they received, and how staff met all of their needs. People made positive comments about the range of activities and choice of food provided.

We found that before people received any care they were asked for their consent and the provider acted in accordance with their wishes.

Deprivation of liberty safeguards we observed indicated that the provider deprived the person of their liberty in a safe, correct way. It was only done in the person's best interests where there was no other way to look after them.

We found that the provider had a medication policy and procedure in place for trained staff which covered: medication assessment; administration; recording; dealing with medication errors; training; monitoring; and mechanisms for review.

The unit manager carried out a monthly audit to ensure the safe provision of medications at the home.