7 January 2013
During a routine inspection
Both patients we spoke with praised the service. They said it was easy to make an appointment and they were seen on time. Patients felt involved in their care. We saw that the centre was well equipped, clean and patients' privacy was protected.
The service had recently conducted a questionnaire survey of 100 patients with positive results. Almost all responding patients had rated the quality of the service as "excellent" or "good."
The provider did not allow new staff members to start work at the centre until they had passed required recruitment and employment checks. We met a locum doctor who had started work at the centre on the day of the inspection. She described the centre as welcoming and well organised with a good induction process.
The staff were involved in monitoring and auditing the quality of care. We saw evidence of regular audits and analysis of incidents. Staff members confirmed there were regular opportunities to discuss these results and suggest ideas for improvement.