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Thomas House (St Helens) Limited Good

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Inspection report

Date of Inspection: 7, 12 June 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF

Overview

Inspection carried out on 7, 12 June 2013

During a routine inspection

We had previously visited Thomas House in January 2013. At that time we raised concerns about the management and administration of medication and the effectiveness of the quality assurance systems in place. At this inspection we found those concerns had not been addressed. In addition, we found assessment and care planning documentation did not contain all the information staff required, which placed people at risk of unsafe or inappropriate care.

We spoke with four people who were able to tell us about their views and experiences of living at Thomas House. People told us they were satisfied with the care and support provided to them and that they were treated with dignity and respect. One person said, �The staff are great and very caring.� People told us the food was enjoyable and that their food preferences were always taken into account.

We spent time with people in the dining room while lunch was being served. The atmosphere was calm and relaxed and people were given plenty of time to eat their meals. We observed positive interactions between people who lived in the home and members of staff. People told us they enjoyed the food and there were choices available. We found each of the three people on the table had chosen a different meal. One person said, �The food here is always good and you always get something you like.�

We asked three people who lived in the home about what they would do if they had any concerns or wanted to make a complaint. All said they would speak to the manager. One person said, �If I have any concerns I would go and see the manager Barbara. She always makes sure everything is okay.� We also spoke with a visitor who had come to see their relative. They told us about a concern they had raised and how it had been managed by the home. They were very satisfied that their concern was listened to and promptly addressed by the manager.