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Thomas House (St Helens) Limited Good

All reports

Inspection report

Date of Inspection: 23, 28 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 23 January 2013 and 28 January 2013 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During our visit to Thomas House we spoke with some of the people who were living at the home. They told us they were well looked after and were happy with the care and support provided.

Some of the comments received were, “The staff are very good, they give you your place, with being older,” “I had a visit from the social worker last week, to do an assessment”, “I can go to bed and get up when I like” and “All of the staff are friendly and willing to help.”

We observed staff being polite and respectful in their interactions with people. We saw that staff took time to sit and talk with people and responded promptly to people's requests for assistance.

We spoke with two of the care staff and asked them how they promoted privacy and dignity for people who used the service. Some of the comments were, “Privacy is really important, ensure curtains and doors are closed when providing personal care,” Always ask people if they need assistance, don’t just do it” and “Give people the option of what they want to wear and ask if they would like some help with personal care.”

Relatives of people using the service told us, “We were given plenty of information about the home. I was asked to contribute to the initial assessment and I have been asked to contribute to care plans” and “I visit nearly every day and I can see that the staff go out of their way.”

The home had three cadets on placement from, 'The Skills for Health' (NHS initiative). The cadets were observed to be working alongside permanent care staff. Some of the comments from the cadets were, "I love coming here. They try their best to get people involved”, " "If people ask the staff for them to do something, it is done immediately" and "They (staff) are always promoting independence.”