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Thomas House (St Helens) Limited Good

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Inspection report

Date of Inspection: 23, 28 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 23, 28 January 2013

During a routine inspection

During our visits to Thomas House Residential Home we observed some of the care and support provided to people who were using the service. We saw some positive interactions between members of staff and the people living at Thomas House.

We spoke with two health and social care professionals, who were visiting the home. Their feedback was positive. One person said, "I have always found them (service) approachable and professional. Always been helpful if we want to place someone.�

People who lived in the home told us, �The staff are very good�, �They (staff) are very decent people� and �its okay here, I get well treated.�

Some of the comments from visiting relatives were, �The staff deal with (name) magnificently. The greatest asset here is the staff� and �Total success story with (name). We as a family are really pleased.�

As part of our inspection we looked at the medication procedures. We saw some discrepancies with medication records and the administration process. This could potentially put people at risk. The manager was informed of this during feedback of our visit.