24 October 2011
During a routine inspection
One person told us they had visited a large church the day before with their family.
We sat in the conservatory with a group of people in the afternoon and had a hot drink with them. People were laughing and joking together.
People commented that staff were good and attended to their needs. People were clean and tidy and well presented in clothing of their choice.
People we spoke with said they would talk with staff or the providers if they had any concerns. They also said that they were asked about the service provided and their views were listened to and acted upon if needed. Staff were seen talking politely to people and addressing them by their preferred name.