You are here

St Anne's Community Services - Phoenix Court Good

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 January 2014

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Not met this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

The service has not met this standard because people who used the service were not protected against the risk of unsafe or unsuitable premises.

Reasons for our judgement

We used a number of different methods to help us understand the experience of people who used the service because these people had complex needs which meant they were not able to tell us their experiences.

We walked around the building and looked at the communal areas, to ensure they were clean and the furnishings and décor was of a good standard. We asked people who used the service if we could have a look at their bedrooms to ensure they were personalised to individual needs.

The home was divided into two separate units. The three bedroomed first floor was occupied by gentlemen at the time of our visit. The ground floor was occupied by three ladies and one gentleman.

All bedrooms provided single accommodation, two bedrooms on the ground floor benefitted from having overhead tracking hoists to assist with moving and handling those people with more complex needs. The living room on the ground floor had an overhead tracking hoist system in place. On each floor the people who used the service had shared bathroom and toilet facilities and access to a shared kitchen and living room.

We were concerned to note that when we arrived a key had been left in the laundry door rather than being placed on the high wall mounted hook to the left of the door frame. We saw large screw top plastic containers of cleaning and laundry products stored on the work top in the laundry which we felt had the potential to cause harm to the people who used the service. We saw kitchen cupboards on the first floor containing cleaning products. These cupboards had locks and keys in place but were not locked.

We saw confectionary stored on a high shelf in the designated cupboard that contained cleaning products and substances hazardous to health. This cupboard was locked at the time of our visit although when the cupboard door was opened during our inspection the confectionary was visible from the door.

When we entered the property we saw three large bags and one plastic tub of recycle materials being stored on the fence adjacent to the entrance. The registered manager told us ‘recycling levels vary depending on the time of collection. They told us following our visit that ‘they normally decant any large amounts that cumulate to the local recycling/waste centre but pointed out the local recycle/waste centre was closed for refurbishment until mid December 2013.

We felt that these issues had the potential to pose a risk to the safety of the people who used the service. We asked the registered manager about the key policy. They told us that people did not have the dexterity to use keys and unlock the door however we did not see risk assessments in relation to this on the day of our inspection. The registered manager agreed to to put an action plan in place to address the areas of concern raised by us during our visit at the earliest opportunity.