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St Anne's Community Services - Phoenix Court Good

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Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 January 2014

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

Phoenix House had written medicine policies and procedures in place. The policy for administration of medicines included information about care workers responsibilities with regard to administration, levels of assistance, records and errors. We were told that only qualified nursing staff administered medication.

Checks of the medication showed that the home was using a local pharmacy as their medication provider. The medication system used was a monitored dosage system where tablets were stored in blister packs. These blister packs effectively held a number of drugs supplied by the pharmacy each month. Some drugs could not be placed in the blister pack system and were stored securely in their individual boxes.

We looked at the storage of medicines and found that they were kept in a lockable store inside a lockable cupboard on the ground floor of the property. There was also a lockable medicine cabinet in the office on the first floor. We observed some medication being given out during the day by a member of nursing staff. We saw this nurse check and record medication given as stated in the policy.

We talked to two care staff members and two registered nurses about the administration of medicines at the home. They were able to describe in detail the administration of medicine procedure. This assured us that the people were protected against the risks associated with the administration of medicines.