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St Anne's Community Services - Phoenix Court Good

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Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 January 2014

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We looked at the care plans as part of our visit. We observed daily life within the home. We spoke about the care and well being of people who used the service with two nursing staff and two support staff during our visit. We also spoke with the registered manager and two relatives following our visit.

On the morning of the inspection we observed three people who used the service. We saw evidence that people were given time to express their views and were involved in making decisions about their care and treatment. We observed a good standard of person centred care being delivered in a homely environment. We saw that people who used the service were comfortable and at ease with staff and had good interaction with them.

We heard staff offering people who used the service choice at meal times. We spoke with four members of staff who told us about how they involved people who used the service in choices about their care. One person told us ‘We involve people in their care’ and ‘we get to know people very well.” And ‘When you have worked here a while you can understand what they want’. ‘Another staff member told us ‘When the person is getting dressed we show them various items of clothing, so they can select what they wish to wear’.

We saw that bedrooms offered choice and all were personalised to the individuals needs. We observed staff knocking on the bedroom door and asking permission of the person who used the service before entering their bedroom. We were told by a relative that they were asked and were ‘pleased to agree to furniture’ to personalise their relatives room. This showed that people’s views were taken into account.

We spoke with four members of staff during the visit. They told us ‘many of the staff had worked at the home for a long time’. They said ‘staff had got to know the people who used the service, and how people without speech were able to express their likes and their dislikes.’ Staff told us they enjoyed working at the home. One member of staff told us “I am happy here.” Staff told us they felt able to speak out if they needed anything; they were aware how to raise concerns. They said that they felt that managers and the registered provider were approachable. They said that they believed managers would act on their concerns.