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Inspection report

Date of Inspection: 7 June 2013
Date of Publication: 2 July 2013
Inspection Report published 02 July 2013 PDF

Overview

Inspection carried out on 7 June 2013

During a routine inspection

When we visited Care4you on 7 June 2013, they were providing care packages to 38 people in their own homes. We spoke to five people who used the service and their relatives and found that they were very happy with the care and support given. One person told us that, "I'm very happy and would give them 9/ 10. They are very professional and ever so nice. Any issues are always handled very professionally."

We reviewed the care records for four people currently receiving care and saw that they were offered support at a level which encouraged independence and ensured that specific, individual needs were met. People told us that staff were always friendly and respectful of their needs. One person told us, "They do what they should in a kind and caring manner."

People said that they felt able to approach all members of staff if they had issues or concerns and were confident that any matter would be resolved in a timely manner.

Personal files showed that recruitment processes were appropriate and ensured that staff employed were suitable for their roles. We also noted that on-going training supported staff to have the relevant skills and knowledge to meet people's needs safely.