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Inspection report

Date of Inspection: 5 August 2014
Date of Publication: 9 September 2014
Inspection Report published 09 September 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. The registered manager confirmed new members of staff had been recruited via an agency since the last inspection. We reviewed five staff files including those recently recruited.

To ensure the safety of people using the service the provider had ensured that Disclosure and Barring service checks had been completed before staff commenced employment. Each staff file contained application forms showing the applicants employment history. There were no gaps in their employment history. The files contained interview notes and we saw two references had been obtained one being from the applicant’s most recent employer. The references provided had been checked for authenticity and validity.

Each person had been asked to complete a health questionnaire to identify if they were fit for employment. We saw there was evidence that checks of identity and whether the applicant was eligible for employment in the United Kingdom. This meant that people recruited were fit safe and legally entitled to be employed.

People using the service spoke well of the staff and that they found them to be friendly and caring. Staff we spoke with told us they had been supported during their induction period and received training and supervision to perform their duties to an acceptable and safe standard. Training and supervision records verified this.