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Inspection report

Date of Inspection: 5 August 2014
Date of Publication: 9 September 2014
Inspection Report published 09 September 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We spoke with three members of staff who were aware of their responsibilities about keeping vulnerable people safe. Staff were able to demonstrate they understood what constituted abuse or poor practice to give examples of different types of abuse and they knew what to do if they saw or suspected abuse.

We spoke with the registered manager who confirmed there had been no recent incidents of safeguarding. The registered manager and the staff confirmed they had received training about safeguarding vulnerable adults. The training records we saw verified this. We also noted further training had been scheduled with an external training company for later this year.

We saw the relevant contact numbers and local guidance policy were up to date and easily accessible to staff. We saw there were other policies about safety and whistleblowing however these had not been reviewed in the past 10 years. The registered manager might wish to review the policies to ensure staff had access to up to date guidance to ensure the safety and wellbeing of the people using the service.

The provider responded appropriately to any allegation of abuse. We saw an example of a safeguarding concern and this had been responded to and reported appropriately.

People who use the service were protected against the risk of unlawful or excessive control or restraint because the provider had made suitable arrangements. The registered manager confirmed there had not been any requests for Deprivation of Liberty in the past 12 months. Where cot sides were used we saw there had been appropriate risk assessments completed and peoples consent had been obtained and documented.