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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff had attended mandatory training and a system for supervision of staff was now in place.

Reasons for our judgement

When we inspected the service on 22 August 2012 there were short falls in the mandatory training attended by staff, in the areas of safeguarding, Mental Capacity Act (2005) and moving and handling. We asked the provider to take action to address this short fall.

At our inspection of 5 October 2012 we saw that all relevant staff had completed training in control of substances hazardous to health (COSHH), moving and handling, dementia and safeguarding people. There had been an increase in staff trained in food hygiene and all but one staff were trained in the Mental Capacity Act 2005. This meant that staff received appropriate professional development.

The provider had developed a supervision contract and ensured that there was a supervision matrix in place to monitor supervision. The provider had booked a spot check for the night to monitor the competency of night staff, and we were sent a report confirming this had taken place. The provider found the night staff to have delivered care to an appropriate standard during this check.