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Archived: Albany Park

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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF | 43.83 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 11/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of the service that people received. The provider was meeting this standard.

User experience

People told us and we observed that they felt that staff listened to them. Staff responded to any suggestions they made about the service. Staff asked peoples’ opinion about things that mattered to them. People told us that there had been meetings where they could discuss their views of the home. Staff listened to people and acted on their views.

People told us that there had been a survey of their views of the home. They knew that this could be used to suggest ways to improve the home. They were happy with how the home had responded to their suggestions. People had been told about the results of the annual quality survey.

Other evidence

We saw copies of the annual quality survey. A report was being produced so that improvements to the service would be made. This showed people had been consulted about how the home could be improved. Any suggestions made in the survey had been addressed. Peoples' suggestions were used as the basis to improve the care provided by the home.

Staff told us they were able to make suggestions to improve the home. They felt that staff meetings provided them with a way to raise issues. Staff meeting minutes showed that staff had a regular opportunity to discuss improvements to the home. Staff played an active role in improving the care of people.

Regular audits had been carried out covering a range of areas such as infection control, medications management and care planning. These showed that the quality of service provision was assessed and monitored. Where issues were identified improvements were made.