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Archived: Albany Park

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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF | 43.83 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 11/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights. The provider was meeting this standard.

User experience

People's needs were assessed and support was delivered to meet their individual needs. People said that they received the care and support they needed. A person said, "Staff are very supportive and helpful." Staff were approachable and listened to what people had to say. People confirmed that they had been involved in the care planning process. They were able to discuss with staff how their needs would be met.

Other evidence

We looked at a number of care plans. These showed that peoples' needs had been assessed before they came to live at the home. There were assessments carried out by social workers and other professionals. The five staff spoken with confirmed they were told about the needs of people. Staff met with the person and their relatives to discuss their needs.

There were detailed assessments and care plans regarding people's tissue viability needs. These outlined the treatment plan for the person, including what type of mattress they would be nursed on and the dressings they required. There were also assessments and care plans to address people's need for pain management. End of life care plans have been put in place that addressed peoples care, cultural and religious needs.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans reflected the needs of people who use the service and these were linked to risk assessments. Care plans and risk assessment were being reviewed regularly. Staff understood the importance of recording changes in peoples' needs. Care plans were reviewed to make sure that people’s safety and well-being was promoted.

People's care and treatment was planned and delivered in a way that protected them from unlawful discrimination. Staff could explain the cultural needs of people. People's cultural and religious needs were identified in their care plans. Care plans also explained how peoples differing communication needs would be met.