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Archived: Albany Park

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Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 15 November 2012
Inspection Report published 15 November 2012 PDF | 75.73 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. The five people spoken with told us that staff involved them in decisions about their care and treatment. One person said about staff, “they are kind." People expressed their views of, and were involved in making decisions about their care and treatment. We observed staff knew how to communicate with people effectively.

People were supported to make decisions about their care and treatment. People were asked about their likes and dislikes on admission to the home. Staff made sure that people were able to make decisions about their care and treatment. People could choose to participate in activities if they wished to. Staff understood how to support people to make choices about their care and treatment.

The three staff spoken to knew how to support people in a way that maintained their dignity and showed them respect. They were able to explain how they maintained people's dignity when they provided personal care. Care plans reflected people's views about their care. Staff spoke to people in a relaxed manner, and asked how they wanted to be supported.