You are here

Archived: Albany Park

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 7 July 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 82.52 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/07/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People felt that their needs were being met by staff. Staff had the skills and support they required to meet the needs of people.

User experience

We saw that staff understood peoples’ needs. People told us that staff knew how to support them. A person told us when asked about how staff treated them, "The staff are helpful." People told us that staff worked together to meet their needs. A person when asked about this commented, "Staff are there if you need them." We observed that staff relied on each other for support.

Other evidence

The staff training matrix showed that staff had been trained in mandatory areas, such as manual handling, administration of medication and food hygiene. Staff spoken to confirmed that they had had this training in the last year. Training records also show that staff had completed training in dementia care, national vocational qualifications and the Mental Capacity Act. Staff had the skills needed to support people.

Staff said that they had been supervised and supported in their work with people. There were records of supervision available. Staff told us that they had received an appraisal in the last year. They were clear about how they should develop their skills to meet the needs of people. There were records of appraisals that had taken place this year. The manager explained that she was carrying out appraisals with staff.