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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Records are held securely so that peoples’ confidentiality is maintained. Information about people's needs is accurate and up-to-date.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

We saw that people's records were being held securely. Staff could explain why it was important to maintain confidentiality of information about people. They knew that personal information should only be shared with the individual concerned or their relative. The operations manager explained that information is held securely in line with the Data Protection Act. A policy was available stating how records should be handled in line with Data Protection Act.

A new system is being used use to record information about people's needs. The operations manager explained that this would make sure that records were up-to-date. After the visit we received a feedback from the operations manager and professionals to confirm this that the system had been introduced. Peoples' information is managed so that their confidentiality is maintained. Peoples' records contain up to date information about their needs.