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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Peoples are supported to make suggestions about how the home is being improved. People have access to a number of ways of sharing their opinions about the care and support they receive.

User experience

People told us that they felt that staff listened to them and responded to any suggestions they made about the home. We observed that staff listened to people and asked for their opinion about things that matter to them. People told us that there had been meetings where they could discuss their views of the home. Staff listened to people and act on their views.

People told us that they had not recently had a survey about their views of the home. One person said, "They told us the surveys will be sent out soon." People told us that they knew about the suggestion box. They knew that this could be used to suggest ways to improve the home. People are involved and can suggest ways to improve the home.

Other evidence

The operations manager who explained that a survey of peoples' views of the home would be carried out in January 2011. After the visit we received confirmation that surveys had been sent out to relatives and people. Responses had been reviewed.

An action plan had been prepared to address areas highlighted by the survey.

The home has provided us with minutes from recent peoples’ and relatives meeting. This showed that people and relatives were involved in what was happening in the home. The operations manager told us that she would be looking at ways to involve more relatives in these meetings. For example, by holding them at different times on different days. We observed that a suggestion box was available for people and relatives to share their ideas about the home. The home has provided ways for people to share their views of the care they receive.