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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People felt that their needs were generally being met by staff. People said that staff were supportive and knew how to meet their needs. However, staff were not receiving appropriate training, supervision and appraisal to make sure they meet the needs of people. Suitable arrangements not in place in order to ensure that staff are appropriately supported to enable them to deliver care and treatment to people.

User experience

We saw that staff generally understood people's needs. People told us that they felt that staff understood how to support them. A person told us when asked about how staff treated them said, "The staff are wonderful." people told us that staff worked together to meet their needs. A person when asked about this commented, "I am happy here." We observed that staff relied on each other for support. People feel that staff knows how to meet their needs.

Other evidence

We found that the training matrix showed that staff had not been trained in mandatory areas, such as manual handling, administration of medication and food hygiene. Staff spoken to confirmed that they had not had this training in the last year. The operations manager told us that she would be putting a training plan in place to make sure that staff has this training. Staff needs to have all the skills necessary to meet the needs of people.

Most of the staff we spoke to felt that they had not been supervised, guided or supported in their work with people. A member of staff told us, "Sometimes I feel I get support, sometimes not." There were no records of supervision available. The operations manager said that she would be putting in place a supervision process. This would ensure that staff receives the support and guidance they need. Staff needs to be supported to provide the care and support that people need.

Staff told us that they had not received an appraisal. They were not clear about how they should develop their skills to meet the needs of people. There were no records of appraisals taking place in the last year. The operations manager explained that an appraisal system was being introduced. Staff needs to be appraised so that they develop the skills and understanding needed to care for people effectively.