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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People told us that staff met their needs. The home has carried out a recruitment drive to fill vacant posts. However, we saw that not enough staff were on duty to meet all the needs of people.

User experience

People told us that staff were available to meet their needs. People said that at times staff did not come to help them as quickly as they want. We observed that there were times when people were left without staff support. For example, meals were served at 12 noon but it was not served for everyone at the same time. Some people had to wait for their meals for about 45minutes. There is not enough staff available to meet the needs of people. This may put them at risk and mean their needs are not being met.

The majority of people needed support with their meals. We observed that there was not enough staff available to help them. On another occasion we saw that people were sitting at a table in the dining room/lounge for about twenty or so minutes without a member of staff. Many people spent too long on their own without staff being present. There were five staff on shift to care for people most of whom were frail. The home needs make sure that there are sufficient staff to care for people.

Other evidence

We looked at the rota it did not clearly show which staff were on duty at any given time. The operations manager explained that this would be updated. After the visit we received information to show that the rota had been updated. Professionals told us that the rota has been improved so that it now clearly shows the number of staff on duty at any particular time.

We spoke to the operations manager about a current staffing level of the home. She explained that there were a number of vacancies for both nursing and care staff. A recruitment process already begun for these posts. After the visit we received information operations manager to confirm that the recruitment process had been completed and new staff appointed. We discussed with the operations manager the issues with the current level of staff. Given the needs of people this needs to be reviewed to make sure that sufficient staff are always available. Peoples' safety and well-being may be undermined if there are not sufficient staff.

The home currently has a compliance condition that a registered manager is in post by 1 April 2011. We discuss this with the operations manager who was able to show us that a recruitment process for a new manager had commenced. After the visit we received confirmation that a new manager had been appointed. The manager will need to register with the commission.