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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People feel confident that staff are suitable and have the skills to meet their needs. People can be confident that staff are trustworthy and suitable to work with them.

User experience

We observed the staff knew how to care for people. Staff had time to listen and to explain how they would be supporting them. People told us that the staff treated them well. We observed that people were relaxed when staff were assisting them. People are treated as individuals by their staff.

People told us they were happy with the way staff treated then. A person when asked about the staff said, “The staff are good.” People were happy with the way staff treated them. They said that staff generally understood their needs. People are confident that staff will respond to their needs.

Other evidence

Staff told us that they had been through a thorough recruitment process. This has included the completion of an application form, references and a criminal records check. Staff said they had been asked about how they would work with people who lived at the home.

No new staff had been appointed to work at home since the last visit. At the last visit all recruitment records were complete. At the visit we asked for evidence of the registration status of nurses working at the home. These were sent to us and showed that all nurses had an up-to-date registration with the relevant professional body. The operations manager explained that she would be recruiting staff. The operations manager has developed a detailed recruitment process. People are supported by staff who have been through a detailed recruitment process.