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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

People can access to professional advice and support. They receive the medical care they need to maintain their well-being.

User experience

People told us that they had been able to see their general practitioner when they want. When they asked staff to contact their general practitioner this was done quickly. People said that they had received visits from their dentist, optician and chiropodist. We saw that on the day of the visit the general practitioner visited a number of people. We observed that staff gave clear information about the needs of people to the general practitioner. A person told us, "They told me my doctor was coming today. I was able to see the doctor in private." People are able to access the medical care they need.

Other evidence

We examined some peoples’ files. These showed that the home liaised with relevant health professionals such as general practitioners and social workers. Peoples care plan show that they had access to the medical care they needed. Care plans also showed that other health professionals (for example, dentists, opticians and chiropodist) had been consulted about the needs of people. People are able to get the health care they need to maintain their well-being.

Records showed that peoples' needs had been reviewed by the social worker. It has been in safeguarding investigations that people were not being referred for continuing care assessments. Feedback from professionals told us that this issue had been addressed. The operations manager explained that she checks peoples' level of dependency to make sure that these referrals are taking place. Appropriate professionals are consulted to make sure that people get the care and support they need.