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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People are offered a choice of meals which reflects their preferences and meet their dietary needs. People's nutritional needs are assessed and appropriate action is taken to maintain their health and well-being.

User experience

People told us that they liked the food. A person told us when asked about the food, “I love their cooking.” People told us that staff come and ask them what they would like to eat. A person said that, “I know what meal I am having.” We observed that after lunch staff went to each person and explained what was available for the next meal. People were offered a choice of what they would like to eat.

Staff showed they knew how to support people so that they enjoyed their meals. They did not patronise; they always sat next to the person they were assisting to eat. They talked to people while supporting them to eat. We saw that people appeared to be relaxed when eating their meals. They could eat at their own pace. We observed that liquidised and mashed food had been prepared for those people who found it difficult to eat. You observed that the meals looked appetising. People are supported to have their meals in a relaxed environment. Meals are prepared so that it meets the needs of people.

Other evidence

We looked at the menu and found that people were offered a choice of meals. The menu showed that a range of meals was offered in the evening. However, a nurse observed that people only got jam sandwiches for tea. We discussed this with the operations manager. She explained that this had been raised with staff so that they new to provide a range of hot food at supper time. We asked staff about this they explained they knew to give people a choice of food at supper time. People are offered a choice of meals that meet their nutritional needs and reflect their preferences.

Care plans recorded peoples’ preferences about what food they liked to eat. Nutritional assessments were being put in place. These are identified when a person might be at risk from having a poor diet. Where necessary we saw that people had been referred to the dietician. Peoples' weight was being recorded in their care plans. People's nutritional needs are being monitored and any risks to their health are addressed.