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Havelock House Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 3 October 2012
Date of Publication: 4 November 2012
Inspection Report published 4 November 2012 PDF


Inspection carried out on 3 October 2012

During a routine inspection

Some of the residents at Havelock House had complex needs which meant they were not all able to communicate to us their views on the service. Therefore, we used a number of different methods to help us understand the experiences and views of these people. This included looking at supporting care documentation, speaking with a relative, observing how care was delivered, talking with staff and reviewing the provider�s feedback mechanisms.

During our inspection we took the opportunity to talk to a relative who told us that she visited most days. She described to us how she was involved in all aspects of her mother�s care which she found to be excellent. She told us �I know the d�cor is not tip top but the care is very special�.

People who were living at Havelock House told us that they �felt safe and were well cared for�. They said they were treated with respect and dignity and given choices about their daily life and were involved in how they would like their care to be delivered. People described the home as ''a happy home'' and told us that it was a ''good place to live'' and that they could speak with the manager at any time if they had any concerns�.

We spoke with the provider, registered manager and care workers. They all told us that they were happy working in the service, the team worked well together and that they had received the training and support they needed to meet individual people�s care needs.