You are here

Havelock House Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 3 November 2014
Date of Publication: 18 December 2014
Inspection Report published 18 December 2014 PDF


Inspection carried out on 3 November 2014

During an inspection looking at part of the service

We carried out this inspection to look at the care and treatment that people living at the home received. At the last inspection on 2 July 2014 we found that there were concerns with regard to care and welfare, cleanliness and infection control, supporting workers and assessing and monitoring the quality of service provision. We carried out this inspection to follow up on these concerns. Evidence gathered at this inspection showed that the provider had achieved compliance.

The service currently has an embargo on admissions implemented by the local authority.

The home did not have a registered manager. The appointee manager was responsible for the day to day running of the home. As part of our inspection we spoke with three staff, including the appointee manager. During the inspection we spoke with four people who lived in the home.

One inspector carried out this inspection.

People told us, "It is all nice here, my family visit and they are happy too." And, "I stay in my room, my choice I feel secure and the staff look after me, it's good I am quite happy here."

We saw staff speaking to people and providing care and support. Staff spoken with were able to tell us about people and their individual needs. There were systems in place to report and audit accidents, incidents and falls effectively.

The home asked people who used the service for their feedback, This was in the form of a satisfaction survey which had been completed by people living at Havelock House and a further survey by their relatives. We saw that comments had been followed up and actioned. Therefore evidence was seen to show the results of these surveys had been used to improve the service.